Arfive Gandhi

"Untuk apa kamu pake BSC?"
Pertanyaan itu dilontarkan oleh dosen pembimbing saya saat menjadi penguji di seminar TA saya di medio Mei 2012

Dan terjawablah 5 bulan kemudian tatkala saya diskusi dengan kaka kelas saya di kampus yg sudah lanjut ke S2 Teknologi Informasi

BSC yg dipakai bukanlah BSC biasa, tapi IT BSC, yaitu Enterprise Goals dan IT-related Goals.


Enterprise Goals terdiri atas :

1. Stakeholder value of business investments
2. Portfolio of competitive products and services
3. Managed business risk (safeguarding of assets)
4. Compliance with external laws and regulations
5. Financial transparency
6. Customer-oriented service culture
7. Business service continuity and availability
8. Agile responses to a changing business environment
9. Information-based strategic decision making
10. Optimisation of service delivery costs
11. Optimisation of business process functionality
12. Optimisation of business process costs
13. Managed business change programmes
14. Operational and staff productivity
15. Compliance with internal policies
16. Skilled and motivated people
17. Product and business innovation culture

Berikut adalah IT-related Goals :

1. Alignment of IT and business strategy
2. IT compliance and support for business compliance with external laws and regulation
3. Commitment of executive management for makin IT-related decisions
4. Managed IT-related business risk
5. Realised benefits from IT-enabled investments and services portfolio
6. Transparency of IT costs, benefits and risk
7. Delivery of IT services in line with business requirements
8. Adequate use of applications, information and rechnology solutions
9. IT agility
10. Security of information, processing infrastructure and applications
11. Optimisation of IT assets, resources and capabilities
12. Enablement and support of business processes by integrating applications and technology into business processes
13. Delivery of programmes delivering benefits, on time, on budget, and meeting requirements and quality standards
14. Avaibility of reliable and useful information for decision makin
15. IT compliance with internal policies
16. Competent and motivated business and IT personnel
17. Knowledge, expertise and initiatives for business innovation

Ketujuhbelas IT BSC tersebut dikategorikan ke dalam 4 perspektif, yaitu Financial, Internal, Customer, dan Learning and Growth.

Pemakaiannya bagaimana?

Pahami visi/misi maupun IT master plan, kemudian cari dari ke-17 IT BSC tersebut, mana yg mempunyai relasi kuat dengan visi/misi/tujuan/IT master plan organisasi tersebut. Istilahnya adalah mapping dari arahan bisnis ke Enterprise Goals. Kemudian lakukanlah proses pemilihan IT-related goals yang sesuai dengan enterprise goal yang telah terpilih sebelumnya tadi. Istilahnya adalah mapping dari Enterprise Goals ke IT-related Goals.

Dari IT BSC terpilih, liahtlah mappingnya ke Processes yang ada di COBIT 5.
Ada tiga jenis hubungan, yaitu P alias Primary, yaitu hubungan kuat, S alias Secondary, yaitu hubungan lemah, dan tidak ada hubungan.

Dari mapping tersebut, bisa diketahui apakah hipotesis kita mempergunakan suatu/beberapa proses sudah tepat atau belum, bisa juga untuk menentukan proses bagi kita yang belum menentukan proses mana yang hendak kita pakai

Alhamdulillah
Terima kasih bu Angelina atas pertanyaannya
Terima kasih bang Rizky atas pencerahannya