- R(esponsible)—Who is getting the task done? This refers to the roles taking the main operational stake in fulfilling the activity listed and creating the intended outcome
- A(ccountable)—Who accounts for the success of the task? This assigns the overall accountability for getting the task done (Where does the buck stop?). Note that the role mentioned is the lowest appropriate level of accountability; there are, of course, higher levels that are accountable, too. To enable empowerment of the enterprise, accountability is broken down as far as possible. Accountability does not indicate that the role has no operational activities; it is very likely that the role gets involved in the task. As a principle, accountability cannot be shared.
- C(onsulted)—Who is providing input? These are key roles that provide input. Note that it is up to the accountable and responsible role(s) to obtain information from other units or external partners, too. However, inputs from the roles listed are to be considered and, if required, appropriate action has to be taken for escalation, including the information of the process owner and/or the steering committee.
- I(nformed)—Who is receiving information? These are roles who are informed of the achievements and/or deliverables of the task. The role in ‘accountable’, of course, should always receive appropriate information to oversee the task, as does the responsible roles for their area of interest.
Reference : ISACA. 2012. Enabling Process
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